FAQ

You can check for prices and availability and book your campervan (booking is necessary for availability reasons) online through the booking engine on our website’s home page.  You can easily check for prices and availability for your preferred campervan at any time and proceed to your online booking in just a few steps: Choose the dates and the pick up location. Then choose among the available vehicles. Pick among our wide offered camping equipment or services. Pay securely, wait for booking confirmation and start dreaming!

Yes, of course you are welcome to visit us anytime in person in our headquarters in Athens/Porto Rafti and answer all of your questions (Google Maps Rolling Turtles). Just give us a call and make an appointment to ensure that the vehicle you are interested in will be available.

Of course! We have a wide range of first class camping equipment (barbeque grills, dry bags, walkie talkie, generators etc) and sporting equipment (SUP, Hoverboards, Bikes) which you can order online during the booking of your preferred campervan for your perfect and comfortable road trip!

You can only pick up and drop off your campervan at one of our rental locations which are in Athens, Thessaloniki, Chania and Heraklion.

For Athens & Crete stations, regular pick up is possible from Monday to Friday between 13:30 and 16:30 (priority will be given based on a 1st come,
1st served policy), whilst regular drop off from Monday to Friday between 09:00 and 11:00. For the Thessaloniki station, regular pick up & drop off
is possible from Monday to Friday between 18:00 and 20:00.For Athens & Crete stations, you can also select an alternative pick up or drop off time
against an extra fee. The alternative pick up/drop off time must be strictly selected online during thebooking procedure, to reassure the availability
of your vehicle. You may select a pick up time between 16:30 and 19:00, for an additional fee of €69. Pick up after 19:00is generally not permitted
and shall be arranged specifically upon request. You mayalso select a drop off time from 11:00 to 14:30, for an additional fee of €125. For dropping
off from14:30to 17:30, you will be charged anextrafull rental night (includingadditional services). Drop off after 17:30 is generally not permitted
and shall be arranged specificallyupon request.In case the renter wants to pick up the vehicle from 10:30 to 13:30 (for Athens station & weekdays
only), then a feeof €95 applies. Picking up earlier than 10:30 is generally not permitted and shall be arranged specifically upon request. In case of
earlier than scheduled drop off, there is no charge, as long as the vehicle is delivered within the standard opening hours and working days. If not,
an additional fee of 49 Euros for standard working hours applies.

Pick up and drop off times should be strictly adhered to, due to chain bookings of the vehicles , and in case of non-compliance there are clauses (see AGB Terms & Conditions of Rental Agreement).

It’s easy! Just take photos and videos while wearing your Rolling Turtles T-shirt & upload them to all passengers existing Instagram & Facebook, tag @rolling.turtles and use #rollingturtles and #flyandcamp.
Share with us your photos/videos and leave a review on Google & Tripadvisor. That’s it! We will grant you a 5% VOUCHER for you or your friends future use.

You can pay securely via debit or credit card, free of charge. Alternatively, we also accept bank wire transfer. We do not accept any payment in cash.

If you are a European citizen you need a normal valid driving license class B. Non-European travelers are required to hold an international driving license.

For the majority of our vehicles, the minimal rental period is 2 nights (with the exception of high season periods) if you opt to pick up and drop off in Athens. In Crete and Thessaloniki this service is temporarily unavailable. Just select your vehicle, location and rental period of your choice and in case of a minimum rental period restriction you will get notified automatically from the booking engine.

The Coronavirus crisis has affected the whole planet. Rolling Turtles is offering campervans in Greece, which is currently one of the countries with a very low case and death rate. For more details, please check the official Johns Hopkins statistics website. 

Given the circumstances, we hope that Greece will be available soon to travel to and spend your vacations. As we are still learning each day from the WHO and the ministries of each country how to live with this new situation, we have updated our cleaning policy for our own’s and our customers’ safety.

For protection reasons due to the Coronavirus we decided to disinfect and clean each vehicle inside out by ourselves after dropped off from each renter. The rules regarding the garbage and the fridge and toilet/wc still apply.

We added 3 more ways to be protected by Covid-19, during our booking process:

1. After each drop off of a vehicle, we do not touch it for 3 days, so that we can be sure that there are no viruses left on any surface.

2. Before the actual cleaning we first disinfect with special cleansers the whole vehicle inside out, as well as any rented extra equipment, wearing a protective suit inclusive mask and gloves. We give extra attention to the surfaces all people touch, such as door handles, the wheel, window openers, etc. In this way we can control that no virus contact can be established between the travellers, or ourselves. After the disinfection we throw away the used suit, mask and gloves in a closed bag.

3. After the disinfection we start with the normal cleaning of the vehicle, inside out. At this step our stuff still wears a protection mask and gloves, but no protective suit.

4. All the procedure during pick up and drop off, between our staff and the renters, is now contactless, to avoid spreading of the coronavirus, while all our staff is keeping the suggested safety distance of 2 meters. Any vehicle introduction needed is now provided with videos sent to renters before their reservation.

The security deposit is the insurance of the rental company, if any damage occurs by the renter either on the vehicles either on the camping/sporting equipment. It is basically the liability of the renter. The security deposit is due 30 days before you start your road trip by pre-approval of your credit card, and will be returned after your journey, if the vehicle does not have any damages and there aren’t any losses. The security deposit also covers traffic violations that have occurred within the trip. The security deposit can only be paid by credit card.

In case the Renter hasn’t provided the security deposit with his credit card as requested prior PICK UP and – in order to pick up the campervan/motorhome as scheduled – the Renter must pay in cash a security deposit of €2500 upon his arrival & receive an additional « no credit card coverage » Teilkasko Insurance policy for 45 euros/night – with max. excess the security deposit – and pay in bar upfront. For more information’s please read our AGBs Terms & conditions

The service fee includes the costs of the insurance of your campervan, the regular maintenance and repairs of the vehicle, unlimited kilometers for yout trip as well as a proper and detailed introduction of your chosen campervan, inclusive individual handover and return. It also includes a full water and gas tank, a complete dinnerware set, a cooking set, a cleaning set, a camping table and chairs, power cables, and 24/7 roadside assistance.

If you need to cancel your reservation, please send us an email with your name, booking number and the dates of your reservation. We will then proceed with the cancellation according to our cancellation policy:

Α fee of 30% of the total rental amount is due if you cancel 51 days before your pick-up date, 50% of the total rental amount if you cancel between the 51th and the 37th day before pick-up, 80% of the total rental amount if you cancel between the 36st and the 28th day before pick-up, 95% of the total rental amount if you cancel between the 27th and the 19th day before pick-up, 100% of the total rental amount if you cancel after the 18th day before pick-up.

You can also cancel for free due to Covid-19 up to 72 hours before pick up date and receive a flexible voucher (voucher can be used up to 1 year forward).

For more information, please refer to our AGB Terms & Conditions.

Yes, you can, but against a fee. Please inform us up to 30 days before your initial 1st rental day by email sending us your name, reservation number and the new booking dates, and we will happy to check if we can rearrange your road trip, depending on availability. Please be aware that a rebooking is only possible for the whole initial booking days, or longer. Please also notice that you if want to rebook a second time the same reservation, you will first need to cancel and then book again. If you want to stay longer on the road, please call us at least 3 days earlier before your initial last day, and we will also check availability and extend your journey and the due rental amounts written by email.

For more information, please refer to our AGB Terms & Conditions.

Yes, we do, for example for long term reservations or early bird bookings. All of our discounts are posted from time to time on our website. You can also subscribe to our newsletter to stay updated about our promos and deals.

You need to be between 23-69 years old to rent one of our campervans. 

Of course! Just select the one-way rental service during your online booking. There is an additional fee.

No, unfortunately due to insurance terms you are not allowed to travel outside of Greece.

We offer unlimited kilometers/ miles for the duration of your campervan rental.

You need to carry a valid, at least 2-year-old, suitable driver’s license for all of the drivers, the passports of all the travelers, as well as the debit or credit card you used for the payment of the security deposit and the rental of your campervan. If you paid for your reservation via wire bank transfer, you should carry the relevant payment receipts. Otherwise, we will not be able to give you your booked vehicle.

We offer airport transfers during our pick up and drop off hours, against an extra fee. You can find this option and all the information at the end of your reservation.

As soon as you know that you are going to be late, please contact us via e-mail at hello@rolling-turtles.com and call us at +30210 7006815 to let us know the estimated time you will arrive for pick up or drop off. There are extra charges for picking up or dropping off out of the regular opening hours.

We would ask you to return your campervan as followed: perfectly cleaned inside-out (if you have not booked the cleaning option), with full tank of gas, with empty water deposit, empty grey and dark toilet water, no garbage, and clean and empty cooling box. If you will return your campervan in any other condition, extra charges will apply.

Of course! We offer this service on all the weekends of the year and any public holiday. There should be a written communication and a specific appointment for picking up or dropping off. The additional fee is 89 euros/vehicle/appointment. Be sure to opt this service during your online booking so we can be updated and offer you the best services.

We have brand new campervans which are all registered in 2020.

All of our campervans have a manual gearbox, with exception our off-road vehicles, which have an automatic gearbox. For more information, please also check the information of each vehicle.

Yes, of course. Kids love to travel with a campervan, it is a great experience and an adventure!

Of course you can bring your little friends with you! For allergic reasons, it’s not allowed to travel with your pet with any vehicle. Please select during the booking process the PET FRIENDLY vehicles only. Pets are allowed up to 10 kg.

Smoking is strictly forbidden in all of our vehicles.

You can check the standard equipment of any vehicle when you select it. The standard equipment differs between our vehicles but almost all of our vehicles are equipped with extra batteries, electrical system, water, shower, toilet, kitchen, fridge, full water tank and full gas tank, cleaning set, cooking equipment, a complete dinnerware set, security set, camping table and chairs, awning, air-conditioning system, car radio with AUX, USB and Bluetooth. You can also order additional camping or sporting equipment during your online booking.

All of our campervans are insured for liability during the rental period as followed, in accordance with the applicable insurance conditions. There is also a 24-hour Roadside Assistance that is valid for the entire Greek territory.

Our insurance package includes the cover of 1 driver. However, if you want, you can add as many additional drivers you want, against an extra fee. Do not forget that each driver needs to have a valid driver’s license and be between 23 and 69 years old, or 70-75 years old against another fee. Please also note that all of the drivers have to also be announced travelers.

We all hope that it won’t come to that, but just to be prepared: Please contact us via phone at +30210 7006815, inform us about what happened and send us photos and any additional information. Always call the police and make a protocol incl. sketch after their arrival, which you please send us afterwards. You can find a draft within the vehicle documents. Look for any witnesses and keep a note of their contact info. We will take care of the insurance/road assistance and inform them about the circumstances, if you need to be picked up, for example.

No, the provided insurance does not cover your personal items. But many credit card companies offer this kind of service, if you are interested in one.

Rolling Turtles can assist you to plan your dream road trip. Just tell us where you want to go and what you are interested in and we will be happy to help you out!

No, you do not need to spend the night in a campsite. Camping with a campervan is tolerated, but not forbidden in Greece, as long as you do not stay at the same place for long, or make a fire, then it is considered free camping which is forbidden. However, we recommend it since you will have all amenities available such as bathrooms, fresh water and electricity to charge your campervan.

Rolling Turtles also offers the possibility to combine your trip with a boat tour. You will find more information in our Rent A Boat page. Just send us an email with your request, and we will come back to you.

Of course! Our company is a representative of leading European manufacturers and has brand new motorhomes of various types. We also offer for sale our used vehicles at regular intervals – as well as our used camping and sporting equipment – so stay tuned and subscribe to our Newsletter to be always up to date for our great offers!