Frequently Asked Questions
Booking a campervan is one of those things that naturally gives rise to queries, concerns and doubts. Which campervan is right for my vacation? Where can I drive and camp? Are there any kind of restrictions? What should I pack with me? So we’re here to put your mind at ease and we have compiled a list of everything you need to know to in order to book your road trip with Rolling Turtles. If you still can’t find the answer, you can always contact us and we will be happy to assist you further.
You can easily anytime check for prices, availability and book your campervan online, through the booking engine on our 1st website’s homepage. Its only few steps: Choose the dates and the pick-up location. Then choose among the available campers, camping equipment and/or services. Pay securely, wait for booking confirmation and start dreaming! It’s very easy!
We are very proud for our fleet, which is the youngest campervan fleet in Greece! Our motorhomes are all registered in 2022 or later and campervans/pickup campers registered in 2020 or later. Therefore, they are extremely reliable and safe to drive!
All of our 4×4 pickup campers have an AUTOMATIC gearbox. Motorhomes & campervans have a manual gearbox. For more information, please also check the information of each vehicle.
We offer unlimited kilometers for the duration of your campervan rental! Drive as much as you like.
Rolling Turtles can assist you to plan your dream road trip. Just tell us where you want to go and what you are interested in and we will be happy to help you!
No, you do not need to spend the night in a campsite. Even if some European laws apply here too, wild camping is highly tolerated in Greece as long as you do not stay at the same place for long, disturb neighbors, make a fire, poses a bigger area than the camper etc. As we have in Greece more than 150 amazing Campsites, we recommend you to make a nice combination of wild camping and a great campsite just for regeneration issues.
With us, you can feel relaxed! You can stay overnight at our premises against a small fee & start your road trip adventure whenever you feel like!
Yes, we offer airport or city transfers during our pick up and drop off hours, against an extra fee. Just send us a message via the WHEELBASE Chat room, prior or after the Booking confirmation, and we will be there. Please consider following MEETING POINTS
Airport MEETING point: Opposite SOFITEL HOTEL Entrance, wait on the street. Just send us a message upon your arrival or call +302107006815 or Whats up (cell phone +306932714644) and we will be there to pick you up immediately.
Metro Station MEETING point: KOROPI Metro Station, wait on the street. Just send us a message upon your arrival or call +302107006815 or Whats up (cell phone +306932714644) and we will be there to pick you up immediately.
Once booked, for any questions, please communicate with us only via the Booking Engine “WHEELBASEPRO” chat room, in order for all our Rolling Team Colleagues to receive your message in time and prepare accordingly. (Our colleagues have no access to other communication apps like WhatsUp, Viber, Email, Messenger, Facebook etc) and important information might get lost! So, please follow this important rule to be always aligned on the same page.
Of course! We have a wide range of first-class camping equipment (barbeque grills, tables & chairs, generators HONDA, etc.) and sports equipment (SUP, bicycles, E-Scooters, Hover boards, Bikes) which you can order online during the booking procedure of your preferred campervan to enjoy a perfect and comfortable road trip!
You can only pick up and drop off your campervan at one of our rental locations (very close to the airport) which are currently in Athens, Thessaloniki & Heraklion/Crete.
Holiday is about relaxation, happiness and peace of mind. So, don’t worry, no matter which Day you arrive, we will be there with a big sunny smile waiting for you 😊.
Our headquarters opening hours in Athens are Monday to Saturday from 09:00 to 18:00, while
• STANDARD Pick Up ( FREE OF CHARGE ) is from MO – SA between 14:00 – 17:30.
• STANDARD Drop Off ( FREE OF CHARGE ) is from MO – SA between 09:00 – 10:30.
Sundays & public holidays is also possible upon availability and a fee of €39, which will be automatically charged by the Booking Engine in your reservation. In all cases for drop off and pick up, priority is based on prior rentals and a simple „1st comes 1st served “policy.
You may choose during the Booking Procedure a “Non – Standard” pick up or drop off time against an extra fee. Just select the exact pick up or drop off time that you wish during the online Booking Procedure. If there is availability the Booking Engine will automatically charge the fees. ATTENTION! If there is no charge by the Booking Engine for your selected Non-Standard hours, this means that there is NO availability. In this case you may simply pick up or drop off the camper within the STANDARD HOURS.
You may select a NON – STANDARD Pick Up upon availability, accordingly:
• 10:00 – 14:00 for a fee of €79
• 14.00 – 17.30 MO – SA (STANDARD / FREE OF CHARGE)
• 17.30 – 19.30 possible upon request, availability & €69 fee
You may select a NON – STANDARD Drop Off upon availability, accordingly:
• 09.00 – 10.30 MO – SA (STANDARD / FREE OF CHARGE )
• 10:30 – 13:30 for a fee of €79
• 13:30 – 17.30 full day charge (min. €199)
• 17.30 – 19.30 possible upon request, availability & €69 fee
For the RENTAL fee payment, you may send a WIRE TRANSFER of the total value to the following BANK ACCOUNT*, while mentioning the Renters Name/Surname and the Booking ID-Nr (p.e #1234567) . Please send the swift copy of the wire transfer immediately to email@example.com, in order to receive a Booking Confirmation by our booking System. If not, the vehicle will be still available for others to rent on the Booking Engine and your booking will not be confirmed. Upon payment, it is always essential to receive a Booking Confirmation by our Booking System. As long as no Booking Confirmation is received, your “booking” is not valid/confirmed. In this case always immediately contact us at +30 2107006815.
ALTERNATIVELY, you can pay the RENTAL FEE by simply entering your CREDIT CARD during the on-line Booking Process to receive a Booking Confirmation. Upon receiving a Booking Confirmation, your reservation is booked and you may start dreaming…
For the SECURITY DEPOSIT you may enter the same or a different Credit Card. For the security deposit, payments in cash or wire transfers are not accepted.
Accepted Credit Cards are: Visa, MasterCard, American Express. Unaccepted Credit Cards are: Electron, Maestro, Diners, Discover, Prepaid and any other card not listed in the table above.
The rental fee and the security deposit shall be paid in full prior the pick-up date, according to the current AGB Terms & Conditions. There is no obligation whatsoever from the Owner to the Renter regarding a initially “confirmed” booking, as long as the full due payments are not received in time. In this case the booking will be automatically cancelled – on Renter’s responsibility according to the cancellation policy of the AGB Terms & Conditions – and the vehicle will be automatically offered as “available” by the booking engine.
*BANK ACCOUNT (please send a swift copy immediately to receive a Booking Confirmation)
FLY AND CAMP SA – ROLLING TURTLES
BANK: NATIONAL BANK OF GREECE
For the majority of our vehicles, the minimal rental period is 2 nights (with the exception of high season periods). Just select your vehicle, location and rental period of your choice and in case of a minimum rental period restriction you will get notified automatically from the booking engine.
The security deposit is due couple of days prior pick up and will be automatically pre-authorized via the Booking Engine on your declared credit card (same or different credit card than for the rental fee). It will be released automatically after drop off by the booking engine, if there are no damages, due payments etc. The security deposit is mandatory and can only be pre-authorized by a credit card via the Booking Engine. The Credit Card owner has to be either the Renter/Passenger and co/sign the Rental Agreement. In case the Renter hasn’t provided the security deposit as requested prior PICK UP the vehicle cannot be delivered. It is allowed to charge the Security Deposit on a different Credit Card than the rental fee. For more information’s, please read our AGBs Terms & conditions.
The service fee includes the costs for unlimited kilometers, regular vehicle maintenance, vehicle detached camping gear maintenance, Standard third-party insurance coverage, proper and detailed vehicle introduction as well as 15 minutes demonstration handover upon pick up and drop off. It also includes a full water tank, gas tank, power cables and standard roadside assistance.
Yes, you can upon availability! Just send us a message via the WHEELBASE Chat with the new booking date, and we will happy to check if we can rearrange your road trip, depending on availability. Please be aware that a rebooking is only possible for the whole initial booking days, or longer. Please also notice that you if want to rebook a 2nd time the same reservation, you will first need to cancel and then book again. If you want to stay longer on the road, please call us at least 3 days earlier before your initial last day, and we will also check availability and extend your journey and the due rental amounts written by email. For more information, please refer to our AGB Terms & Conditions.
If you need to cancel your reservation, please send us an email with your name, booking number and the dates of your reservation. We will then proceed with the cancellation according to our cancellation policy. For more information, please refer to our AGB Terms & Conditions.
If you are a European citizen, you need a normal valid driving license class B written in Latin Language. Non-European travelers are required to hold an international driving license. For further details please read our AGB Terms & Conditions.
You need to carry a valid suitable driver’s license, the passport and the credit card(s) you declared. The Renter, the 1st driver and the credit card holder must be present upon pick up and co-sign the rental agreement. If for any reason this isn’t possible, then a 2nd driver must be appointed and his credit card should be placed for all payments. The above documents are mandatory. For further details please read the AGB Terms and Conditions.
For safety and insurance coverage reasons, you need to be between 29-65 years old and hold a driving license for at least 9 years to rent one of our campervans. In exceptional cases and upon the insurance confirmation, the required age may differ upon special additional Insurance Covers.
As soon as you know that you are going to be late, just send us a message via the WHEELBASE Chat room to let all our colleagues immediately know the estimated time you will arrive for pick up or drop off. Please avoid calling or communicating via Whatsup, Viber or Phone call as important information might get lost. There is an extra fee for changing scheduled Pick up or Drop hour. For more information, please refer to our AGB Terms & Conditions.
It is very simple! You shall return your camper in the same condition as you picked it up. Furthermore, don’t forget to have the fuel tank full with Diesel (SHELL V-Power Diesel or BP Ultimate Diesel to avoid VEHICLE STOP or Damage), empty grey water, empty black water and clean WC toilet (Cassete) properly, no garbage and clean/empty cooling box and inside the vehicle. For further details please read the AGB Terms and Conditions.
Don’t worry, be happy 😊. In case there is a delay, cancelation or any kind of change with your flight or you wish to drop off your camper on a different time or day than scheduled in your reservation, please ALWAYS send asap a written message on the “WHEELBASE PRO” chat room, to organize accordingly.
Of course, you can bring your little friend with you! For allergic reasons, we have to undertake special antiallergic bio cleaning in the camper, after the drop off. Please select this “service” during the booking process “Take your best friend with you”. For more information, please refer to our AGB Terms & Conditions.
Yes, of course. We love kids & kids love to travel with a campervan, it is a great experience and an adventure!
Our insurance package covers automatically the 1st driver who is by default the Renter. However, if you wish, you can add up to 2 additional drivers, against an extra fee. Do not forget that each driver needs to have a valid at least 9 years old driver’s license and be between 27 and 65 years old. For more information, please refer to our AGB Terms & Conditions.
Yes, it is! This standard insurance coverage is already included in the Rental fee. According to the Greek legislation, all of our campers are automatically insured for thid party liability, in accordance with the applicable insurance conditions and the AGB Terms and Conditions. There is also a standard Roadside Assistance that is valid for the entire Greek territory. In case you wish to upgrade to other VOLLKASKO insurance policies, we offer various additional packages upon pick up.
Choose one of these two optional insurance coverage packages and stay cool! The “Standard VOLLKASKO/3” package offers additionally coverage for own damages from Accident /Collision, Fire & Additional driver. The “Upgraded VOLLKASKO/6 myZEN” is a piece of mind. It offers coverage for own vehicle damages, Fire, Theft, additional driver, Glass and Extended Road Assistance. Both of these additional insurance packages are offered upon pick up on the stations. Please ask our stuff upon arrival. For more details, please check the AGB Terms and Conditions.
No, the provided insurance does not cover your personal items. Please, take all your valuables with you. But many credit card companies offer this kind of service so please contact them.
We have many different campers available with different equipment. You can check the standard equipment of any Camper you like on our homepage. You can also order additional camping or sporting equipment during your online booking.
Yes, we do upon request, availability and an extra fee. You may pick up your camper in Thessaloniki & drop Off in Athens or vise-versa. The fee covers the driver’s salary, rental time, fuels, air tickets, vehicles relocation transport, etc.
Yes, we are happy to offer discounts! For example, there are discounts for long term rentals or early bird bookings etc. All of our discounts are posted from time to time on our website. You can also subscribe to our newsletter to stay updated about our promos and deals and be the 1st to know!
During only a special offer/running promotional activity you may cancel your “special offer booking” against a voucher with a validity of 6 Months! Just change the dates in your booking according to the AGB Terms and that’s it! Stay flexible and enjoy this piece of mind booking opportunity & travel whenever you wish.
Do not worry, we have you almost always covered, as we have more than 25 campers available. In case the camper you rented has damages from the previous rental, we do everything possible to fix it and deliver it to you on time p.e in cases of missing spare parts we repair the camper on a provisional but safe way (p.e we cancel the opening function of a window and we fix it in place) so you can start immediately your road trip adventure. In severe cases however and if the vehicle is not suitable or safe to drive, we offer you another camper without charge! And in case the new camper we offer you is of lower price category than your reservation, we refund you with the price difference. Our main and only goal always is, that you start your road trip in Greece as scheduled. For more details, please refer to our AGB Terms and conditions.
Yes, it is! The transport of VW Campervans and ISUZU 4×4 Pickup campers by ship is allowed to all the Greek islands against an extra fee and for the Ferry Insurance Coverage. For the Motorhomes, ship transport is only to CRETE ISLAND allowed under the same conditions as above. Stay even more protected with a piece of mind by acquiring upon pick up the VOLLKASKO/6my Zen” insurance package coverage “. For more details, please refer to our AGB Terms and conditions.
In case you initially booked a camper through one of the web platforms available like p.e CAMPANDA, CAMPERDAYS, YESCAPA etc, you are more than welcome! However, please be aware that some of the Terms & Conditions between us & platform may differ p.e the pick-up time or drop off time. Make sure, that upon contacting us, you read our AGB Terms & Conditions which exclusively apply, even you initially booked in the platforms. For more details, please refer to our AGB Terms and conditions.
The Coronavirus crisis has affected the whole planet. Rolling Turtles is offering campers in Greece, which is currently one of the countries with a very low case and death rate. For more details, please check the official Johns Hopkins statistics website. Given the circumstances, we hope that Greece will be available soon to travel to and spend your vacations. As we are still learning each day from the WHO and the ministries of each country how to live with this new situation, we have updated our cleaning policy for our own’s and our customers’ safety. For protection reasons due to the Coronavirus we decided to disinfect and clean each vehicle inside out by ourselves after dropped off from each renter. The rules regarding the garbage and the fridge and toilet/wc still apply. We added more ways to be protected by Covid-19, during our booking process:
Before the actual cleaning we first disinfect with special cleansers the whole vehicle inside out, as well as any rented extra equipment, wearing a protective suit inclusive mask and gloves. We give extra attention to the surfaces all people touch, such as door handles, the wheel, window openers, etc. In this way we can control that no virus contact can be established between the travelers, or ourselves. After the disinfection we throw away the used suit, mask and gloves in a closed bag. After the disinfection we start with the normal cleaning of the vehicle, inside out. At this step our stuff still wears a protection mask and gloves, but no protective suit. All the procedure during pick up and drop off, between our staff and the renters, is now contactless, to avoid spreading of the coronavirus, while all our staff is keeping the suggested safety distance of 2 meters. Any vehicle introduction needed is now provided with videos sent to renters before their reservation.
Of course! Our company is a representative of leading European manufacturers and offers from time-to-time great deals of various types of Motorhomes, Campers etc. We also offer for sale our used vehicles at regular intervals – as well as our used camping and sporting equipment – so stay tuned and subscribe to our Newsletter to be always up to date for our great offers!
We all hope that it won’t come to that, but just to be prepared: In all vehicle there is a DIN-A4 instruction manual. Please read it carefully prior driving and follow the instructions. In case of damage, please contact us via phone at +302107006815, inform us about what happened and send us photos and any additional information at firstname.lastname@example.org . Always call the police and the insurance company and make a protocol incl. sketch upon their arrival, which you please send us afterwards. You can find a draft within the vehicle documents. Look for any witnesses and keep a note of their contact info. Never leave the accident area without taking all above measures. We will take care of the insurance/road assistance and inform them about the circumstances, if you need to be picked up, for example.
Yes, you are welcome to visit us anytime in person in our headquarters in Athens/Markopoulo and answer all of your questions (Google Maps: Rolling Turtles). Just give us a call at +302107006815 and make an appointment to ensure that the vehicle you are interested in will be available.
Smoking is strictly forbidden in all of our vehicles. For more information, please refer to our AGB Terms & Conditions.
Unfortunately, not yet, but we are trying our best to offer this option soon.