{"id":116270,"date":"2020-02-20T13:31:40","date_gmt":"2020-02-20T13:31:40","guid":{"rendered":"https:\/\/rolling-turtles.com\/faq\/"},"modified":"2024-10-23T00:32:18","modified_gmt":"2024-10-22T21:32:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/rolling-turtles.com\/nl\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Booking a campervan is one of those things that naturally gives rise to queries, concerns and doubts. Which campervan is right for my vacation? Where can I drive and camp? Are there any kind of restrictions? What should I pack with me? So we\u2019re here to put your mind at ease and we have compiled a list of everything you need to know to in order to book your road trip with Rolling Turtles.\u00a0If you still can’t find the answer, you can always contact us<\/a> and we will be happy to assist you further.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. How can I check for prices and availability, receive an offer and book my Camper in an easy way?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can easily anytime check for prices, availability and book your campervan online, through the booking engine on our 1st website\u2019s homepage. Its only few steps: Choose the dates and the pick-up location. Then choose among the available campers, camping equipment and\/or services. Pay securely, wait for booking confirmation and start dreaming! It\u2019s very easy!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t2.\tHow old are the Motorhomes, Campervans and 4x4 Pickup campers? Are they reliable and safe to drive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are very proud for our fleet, which is the youngest campervan fleet in Greece! Our motorhomes are all registered in 2022 or later and campervans\/pickup campers registered in 2020 or later. Therefore, they are extremely reliable and safe to drive!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t3.\tAre your Motorhomes, Campervans manual or Automatic?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All of our 4×4 pickup campers have an AUTOMATIC gearbox. Motorhomes & campervans have a manual gearbox. For more information, please also check the information of each vehicle.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t4.\tHow many kilometers\/miles can I drive with my Camper?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For all rentals within Greek Territory UNLIMITED KILOMETERS with FREE OF CHARGE apply. So, in this case drive as much as you like!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t5. Can Rolling Turtles help me plan my road trip?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Rolling Turtles can assist you to plan your dream road trip. Just tell us where you want to go and what you are interested in and we will be happy to help you!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t6.\tDo I need to go to a campsite to spend the night?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, you do not need to spend the night in a campsite. Even if some European laws apply here too, wild camping is highly tolerated in Greece as long as you do not stay at the same place for long, disturb neighbors, make a fire, poses a bigger area than the camper etc. As we have in Greece more than 150 amazing Campsites, we recommend you to make a nice combination of wild camping and a great campsite just for regeneration issues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t7.\tOvernight Service \u2013 Use the Rolling Turtles Camperstop Services <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

With us, you can feel relaxed! You can stay overnight at our premises against a small fee & start your road trip adventure whenever you feel like!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t8.\tDo you offer airport or city transfers for pick up and drop off?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we offer airport or city transfers during our pick up and drop off hours, against an extra fee. Just send us a message via the WHEELBASE Chat room, prior or after the Booking confirmation, and we will be there. Please consider following MEETING POINTS<\/p>

Airport MEETING point:<\/span> Opposite SOFITEL HOTEL Entrance<\/strong>, wait on the street. Just send us a message upon your arrival and we will be there to pick you up immediately.<\/p>

Metro Station MEETING point:<\/span> KOROPI Metro Station<\/strong>, wait on the street. Just send us a message upon your arrival and we will be there to pick you up immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t9.\tCommunication with RT after Booking<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once booked, for any questions, please communicate with us only via the mail chat, in order for all our Rolling Team Colleagues to receive your message in time and prepare accordingly. (Our colleagues have no access to other communication apps like WhatsUp, Viber, Messenger, Facebook etc) and important information might get lost! So, please follow this important rule to be always aligned on the same page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t10.\tCan I also rent camping extra equipment from Rolling Turtles?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course! We have a wide range of first-class camping equipment (barbeque grills, tables & chairs, generators HONDA, etc.) and sports equipment (SUP, bicycles, E-Scooters, Hover boards, Bikes) which you can order online during the booking procedure of your preferred campervan to enjoy a perfect and comfortable road trip!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t11.\tWhere can I pick up and drop off my Camper?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can only pick up and drop off your campervan at our rental location in Athens (very close to the airport).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t12.\tWhat are the Pick-up and Drop off hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Holiday is about relaxation, happiness and peace of mind. So, don\u2019t worry, no matter which Day you arrive, we will be there with a big sunny smile waiting for you \ud83d\ude0a.<\/p>

Our headquarters opening hours in Athens are Monday to Saturday from 09:00 to 16:00, while
\u2022 STANDARD Pick Up ( FREE OF CHARGE ) is from MO \u2013 SA between 14:00 \u2013 16:00.
\u2022 STANDARD Drop Off ( FREE OF CHARGE ) is from MO \u2013 SA between 09:00 \u2013 10:30.<\/p>

Sundays & public holidays is also possible upon availability and a fee of \u20ac49, which will be automatically charged by the Booking Engine in your reservation. In all cases for drop off and pick up, priority is based on prior rentals and a simple \u201e1st comes 1st served \u201cpolicy.<\/p>

You may choose during the Booking Procedure a \u201cNon \u2013 Standard\u201d pick up or drop off time against an extra fee. Just select the exact pick up or drop off time that you wish during the online Booking Procedure. If there is availability the Booking Engine will automatically charge the fees. ATTENTION! If there is no charge by the Booking Engine for your selected Non-Standard hours, this means that there is NO availability. In this case you may simply pick up or drop off the camper within the STANDARD HOURS.<\/p>

You may select a NON \u2013 STANDARD Pick Up upon availability, accordingly:
\u2022 10:30 \u2013 14:00 for a fee of \u20ac69
\u2022 14:00 \u2013 16:00 MO \u2013 SA (STANDARD \/ FREE OF CHARGE)
\u2022 16:00 \u2013 18:30 for a fee of \u20ac59<\/p>

You may select a NON \u2013 STANDARD Drop Off upon availability, accordingly:
\u2022 09.00 \u2013 10.30 MO \u2013 SA (STANDARD \/ FREE OF CHARGE )
\u2022 10:30 \u2013 13:30 for a fee of \u20ac89
\u2022 after 13:30 there is a full day charge

If you travel from 01\/11 until 01\/07, you may choose during the Booking Procedure a LATE DROP OFF 13:30 \u2013 18:30 for a fee of \u20ac169<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t13.\tHow do I pay for my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For the RENTAL fee payment, you may send a WIRE TRANSFER of the total value to the following BANK ACCOUNT*, while mentioning the Renters Name\/Surname and the Booking ID-Nr (p.e #1234567) . Please send the swift copy of the wire transfer immediately to hello@rolling-turtles.com, in order to receive a Booking Confirmation by our booking System. If not, the vehicle will be still available for others to rent on the Booking Engine and your booking will not be confirmed. Upon payment, it is always essential to receive a Booking Confirmation by our Booking System. As long as no Booking Confirmation is received, your \u201cbooking\u201d is not valid\/confirmed.\u00a0<\/p>

ALTERNATIVELY, you can pay the RENTAL FEE by simply entering your CREDIT CARD during the on-line Booking Process to receive a Booking Confirmation. Upon receiving a Booking Confirmation, your reservation is booked and you may start dreaming\u2026
For the SECURITY DEPOSIT you may enter the same or a different Credit Card. For the security deposit, payments in cash or wire transfers are not accepted.<\/p>

Accepted Credit Cards<\/strong> are: Visa, MasterCard, American Express. Unaccepted Credit Cards<\/strong> are: Electron, Maestro, Diners, Discover, Prepaid and any other card not listed in the table above.<\/p>

The rental fee and the security deposit shall be paid in full prior the pick-up date, according to the current AGB Terms & Conditions. There is no obligation whatsoever from the Owner to the Renter regarding a initially \u201cconfirmed\u201d booking, as long as the full due payments are not received in time. In this case the booking will be automatically cancelled \u2013 on Renter\u2019s responsibility according to the cancellation policy of the AGB Terms & Conditions \u2013 and the vehicle will be automatically offered as \u201cavailable\u201d by the booking engine.<\/p>

*BANK ACCOUNT<\/strong> (please send a swift copy immediately to receive a Booking Confirmation)
FLY AND CAMP SA \u2013 ROLLING TURTLES
IBAN: GR5201106690000066900411498
BANK: NATIONAL BANK OF GREECE
BIC\/SWIFT: ETHNGRAA<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t14.\tIs there a minimum rental period?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For the majority of our vehicles, the minimal rental period is 2 nights (with the exception of high season periods). Just select your vehicle, location and rental period of your choice and in case of a minimum rental period restriction you will get notified automatically from the booking engine.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t15.\tWhat is the security deposit for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The security deposit is due couple of days prior pick up and will be automatically pre-authorized via the Booking Engine on your declared credit card (same or different credit card than for the rental fee). It will be released automatically after drop off by the booking engine, if there are no damages, due payments etc. The security deposit is mandatory and can only be pre-authorized by a credit card via the Booking Engine. The Credit Card owner has to be either the Renter\/Passenger and co\/sign the Rental Agreement. In case the Renter hasn\u2019t provided the security deposit as requested prior PICK UP the vehicle cannot be delivered. It is allowed to charge the Security Deposit on a different Credit Card than the rental fee. For more information\u2019s, please read our AGBs Terms & conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t16.\tWhat is the service fee for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The service fee includes the costs for unlimited kilometers, regular vehicle maintenance, vehicle detached camping gear maintenance, Standard third-party insurance coverage, proper and detailed vehicle introduction as well as 15 minutes demonstration handover upon pick up and drop off. It also includes a full water tank, gas tank, power cables and standard roadside assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t17.\tCan I modify my reservation if it is already confirmed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can upon availability! Just send us a message via the WHEELBASE Chat with the new booking date, and we will happy to check if we can rearrange your road trip, depending on availability. Please be aware that a rebooking is only possible for the whole initial booking days, or longer. Please also notice that you if want to rebook a 2nd time the same reservation, you will first need to cancel and then book again. If you want to stay longer on the road, please call us at least 3 days earlier before your initial last day, and we will also check availability and extend your journey and the due rental amounts written by email. For more information, please refer to our AGB Terms & Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t18.\tCan I cancel my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you need to cancel your reservation, please send us an email with your name, booking number and the dates of your reservation.<\/p>

In this case the following cancellation fees are due:<\/p>