FAQ

The Coronavirus crisis has affected the whole planet. Rolling Turtles is offering campervans in Greece, which is currently one of the countries with a very low case and death rate. For more details, please check the official Johns Hopkins statistics website. 

Given the circumstances, we hope that Greece will be available soon to travel to and spend your vacations. As we are still learning each day from the WHO and the ministries of each country how to live with this new situation, we have updated our cleaning policy for our own’s and our customers’ safety.

For protection reasons due to the Coronavirus we decided to disinfect and clean each vehicle inside out by ourselves after dropped off from each renter. The rules regarding the garbage and the fridge and toilet/wc still apply.

We added 3 more ways to be protected by Covid-19, during our booking process:

1. After each drop off of a vehicle, we do not touch it for 3 days, so that we can be sure that there are no viruses left on any surface.

2. Before the actual cleaning we first disinfect with special cleansers the whole vehicle inside out, as well as any rented extra equipment, wearing a protective suit inclusive mask and gloves. We give extra attention to the surfaces all people touch, such as door handles, the wheel, window openers, etc. In this way we can control that no virus contact can be established between the travellers, or ourselves. After the disinfection we throw away the used suit, mask and gloves in a closed bag.

3. After the disinfection we start with the normal cleaning of the vehicle, inside out. At this step our stuff still wears a protection mask and gloves, but no protective suit.

4. All the procedure during pick up and drop off, between our staff and the renters, is now contactless, to avoid spreading of the coronavirus, while all our staff is keeping the suggested safety distance of 2 meters. Any vehicle introduction needed is now provided with videos sent to renters before their reservation.

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You can easily book your preferred campervan online on our website in just a few steps: Choose the dates and the pick up location. Then choose among the available vehicles. Pick among our wide offered camping equipment or services. Pay securely, wait for booking confirmation and start dreaming.

You can pay securely via debit or credit card, free of charge. Alternatively, we also accept bank wire transfer. We do not accept any payment in cash.

The security deposit is the insurance of the rental company, if any damage occurs by the renter. It is basically the liability of the renter. The amount depends on the vehicle type you book, starting from €1200. This amount is due 30 days before you start your road trip, and will be returned after your journey, if the vehicle does not have any damages, or traffic violations have occurred within the trip. This amount can only be paid by credit card.

The service fee includes the costs of the insurance of your campervan, the regular maintenance and repairs of the vehicle, unlimited kilometers for yout trip as well as a proper and detailed introduction of your chosen campervan, inclusive individual handover and return. It also includes a full water and gas tank, a complete dinnerware set, a cooking set, a cleaning set, a camping table and chairs, power cables, and 24/7 roadside assistance.

If you need to cancel your reservation, please send us an email with your name, booking number and the dates of your reservation. We will then proceed with the cancellation according to our cancellation policy:

Α fee of 30% of the total rental amount is due if you cancel 51 days before your pick-up date, 50% of the total rental amount if you cancel between the 51th and the 37th day before pick-up, 80% of the total rental amount if you cancel between the 36st and the 28th day before pick-up, 95% of the total rental amount if you cancel between the 27th and the 19th day before pick-up, 100% of the total rental amount if you cancel after the 18th day before pick-up.

For more information, please refer to our AGB Terms & Conditions.

Yes, you can, but against a fee. Please inform us up to 30 days before your initial 1st rental day by email sending us your name, reservation number and the new booking dates, and we will happy to check if we can rearrange your road trip, depending on availability. Please be aware that a rebooking is only possible for the whole initial booking days, or longer. Please also notice that you if want to rebook a second time the same reservation, you will first need to cancel and then book again. If you want to stay longer on the road, please call us at least 3 days earlier before your initial last day, and we will also check availability and extend your journey and the due rental amounts written by email.

For more information, please refer to our AGB Terms & Conditions.

Yes, we do, for example for long term reservations or early bird bookings. All of our discounts are posted from time to time on our website. You can also subscribe to our newsletter to stay updated about our promos and deals.

You need to be between 23-69 years old to rent one of our campervans. If you are between 70-75 years old, you can also rent a campervan, but due to insurance costs you will be charged with an extra fee.

If you are a European citizen you need a normal valid driving license class B. Non-European travelers are required to hold an international driving license.

Our minimal rental period is 5 nights, with the exception of 7 nights during high season (16/05 – 15/10). However, we also offer short notice gap bookings for a duration of 3 nights. Just send us an email for your required gap dates and maybe you will be lucky and your dream campervan will be available on short notice.

Yes, we do against an additional fee. If you are interested in booking an one-way rental, just contact us and we will provide you with the details.

No, unfortunately due to insurance terms you are not allowed to travel outside of Greece.

We offer unlimited kilometers/ miles for the duration of your campervan rental.

You can only pick up and drop off your campervan at one of our rental locations which are in Athens, Thessaloniki, Chania and Heraklion.

Our standard pick up and drop off times for your campervan are Monday to Friday from 10:00 – 14:00. We also offer alternative pick up and drop off hours against a fee. You can choose in advance a later pick up time, from 14:00 – 17:00, against an extra fee of € 25, or a later drop off time, against an extra fee of € 50. If you want to drop off your vehicle after 17:00, you will need to pay a full extra rental night. A pick up after 17:00 is not possible.

You need to carry a valid, at least 2-year-old, suitable driver’s license for all of the drivers, the passports of all the travelers, as well as the debit or credit card you used for the payment of the security deposit and the rental of your campervan. If you paid for your reservation via wire bank transfer, you should carry the relevant payment receipts. Otherwise, we will not be able to give you your booked vehicle.

We offer airport transfers during our pick up and drop off hours, against an extra fee. You can find this option and all the information at the end of your reservation.

If you know that you are going to be late, please contact us and let us know the estimated time you will arrive for pick up or drop off. Otherwise, you can choose in advance a later pick up time, from 14:00 – 17:00, against an extra fee of € 25, or a later or drop off time, against an extra fee of € 50. If you want to drop off your vehicle after 17:00, you will need to pay a full extra rental night. Pick ups after 17:00 are not possible.

We would ask you to return your campervan as followed: perfectly cleaned inside-out (if you have not booked the cleaning option), with full tank of gas, with empty water deposit, empty grey and dark toilet water, no garbage, and clean and empty cooling box. If you will return your campervan in any other condition, extra charges will apply.

Yes, you can, during our standard pick up and drop off times, against an additional fee of €70 for pick up, and €90 for drop off.

We have brand new campervans which are all registered in 2020.

All of our campervans have a manual gearbox, with exception our off-road vehicles, which have an automatic gearbox. For more information, please also check the information of each vehicle.

Yes, of course. Kids love to travel with a campervan, it is a great experience and an adventure!

For allergic reasons, we have a non-pet policy, except of our special pet vehicles. If you want to bring your pet, we would kindly ask you to send us an email with your request, and we will provide you with all of the details.

Smoking is strictly forbidden in all of our vehicles.

Your campervan is equipped with air-conditioning system, car radio with AUX, USB and Bluetooth, a camping kitchen, an electric cooler, awning, full water tank and full gas tank, cleaning set, cooking equipment, a complete dinnerware set, security set, camping table and chairs. In the winter, we also provide an additional heating system for the night.Smoking is strictly forbidden in all of our vehicles.

We have a wide range of extra services and equipment, which you can also book together with campervan for your perfect road trip. Please be informed that in case of cancellation, the costs of any camping equipment cannot be returned.

All of our campervans are insured as followed: Liability insurance with an excess of €1200, total vehicle theft, partial vehicle theft, key replacement, material damage from hail with an excess of €300, natural hazards with an excess of €300, as well as accident care and roadside assistance for all of the travelers. Additionally, you have the option to also book a window insurance and a ferry insurance for your campervan. However, please note that the insurance does not cover negligent behavior.

Our insurance package includes the cover of 1 driver. However, if you want, you can add as many additional drivers you want, against an extra fee. Do not forget that each driver needs to have a valid driver’s license and be between 23 and 69 years old, or 70-75 years old against another fee. Please also note that all of the drivers have to also be announced travelers.

We all hope that it won’t come to that, but just to be prepared: Please contact us via phone and inform us about what happened. Always call the police and make a protocol incl. sketch after their arrival, which you please send us afterwards. You can find a draft within the vehicle documents. We will take care of the insurance/road assistance and inform them about the circumstances, if you need to be picked up, for example.

No, the provided insurance does not cover your personal items. But many credit card companies offer this kind of service, if you are interested in one.

Rolling Turtles can assist you to plan your dream road trip. Just tell us where you want to go and what you are interested in and we will be happy to help you out!

No, you do not need to spend the night in a campsite. Camping with a campervan is tolerated, but not forbidden in Greece, as long as you do not stay at the same place for long, or make a fire. However, we recommend it since you will have all amenities available such as bathrooms, fresh water and electricity to charge your campervan.

Rolling Turtles also offers the possibility to combine your trip with a boat tour. You will find more information in our Rent A Boat page. Just send us an email with your request, and we will come back to you.

At the end of each summer season Rolling Turtles offers campervans for sale. If you are interested, please check our Buy A Vehicle page, contact us through our contact form, or just send us an email and we will come back to you.

Yes, of course you are welcome to visit us anytime in person in our headquarters in Athens. Just give us a call and make an appointment to ensure that the vehicle you are interested in will be available, and we take all of the time needed to answer all of your questions.